Terms
Who you buy from
WeHpiCheck is operated by Kai Creative LTD, registration number 72799202. Our contact address is 2 New Road, London, IG3 8AN. For questions, cancellation requests, complaints or refunds, email [email protected]. WeHpiCheck is independent and is not affiliated with HPI or Solera.
Your purchase and total price
You buy a single digital report for the UK registration you enter. Essential UK check costs £4.99 and includes the core vehicle-history and MOT searches described on the package page. Complete UK check costs £9.99 and adds salvage, additional mileage, taxi, supported digital service and valuation searches. A package can be ordered only when its checkout is enabled. Your selected total is shown before payment and includes any applicable taxes. There is no subscription or recurring charge. Check the registration, package and mileage before paying.
Delivery and access
We begin processing after Stripe confirms payment. The private online report is supplied as the available source searches complete, with a PDF and report link sent to the purchase email address. Background processing or unavailable sources can delay completion. If your report has not arrived within 24 hours, contact support with your order reference so we can investigate and agree completion or the refund due. Check spam folders and keep your purchase reference. No email receipt should be treated as proof of a clear vehicle history.
You need an internet connection and a current web browser for the online report, plus a PDF reader for the downloaded report. Guest links expire after 180 days. You can save your guest report to an account by verifying the same purchase email address. Download a copy for your records. Keep report links private; they allow access to the report.
Available records and limitations
The report searches available third-party records for the entered vehicle. Coverage varies by vehicle, country, record type and source. Not every incident, accident, repair, service, finance agreement or overseas record appears. No record found is different from unavailable data, and neither proves ownership, present mechanical condition or a complete clear history. Dated mileage readings are historical observations, not the current odometer. Compare the physical VIN, documents and seller information and arrange an appropriate inspection before buying.
Historical photographs appear only where returned, licensed and supported. They may show an earlier condition. Digital service events can be incomplete. Valuations are estimates, not offers to buy the vehicle. We do not provide a physical inspection, insurance, finance settlement or an additional compensation/data guarantee. Nothing here excludes rights or liabilities that cannot lawfully be excluded.
Immediate supply and cancellation
Before purchase, you must expressly request immediate processing and supply and acknowledge the effect on cancellation. For digital content supplied without a physical medium, your 14-day change-of-mind cancellation right ends when the digital report is supplied with that consent and acknowledgement. Before supply begins, you may exercise an applicable cancellation right within 14 days of the contract by emailing support. Cancellation rights for any service element and rights for faulty, misdescribed or undelivered content remain where the law provides them.
To cancel, send a clear statement such as: “I wish to cancel order [reference], purchased on [date], for registration [registration]. My name and purchase email are [details].” Send this to [email protected] or the contact address above. You do not have to use this wording. We do not treat failure to revisit a Stripe return page as cancellation or payment failure.
Problems, statutory remedies and refunds
Contact support if the report is unavailable, incorrect, not as described or missing purchased information. We will investigate, explain the source result and provide the correction, completion, price reduction or refund required by your statutory rights. A properly described search that returns no matching record is not, by itself, a failed search; this does not remove rights where the service or content is faulty or misdescribed. Approved refunds go to the original payment method without an administration fee, within 14 days of agreement unless the law requires an earlier deadline. Bank processing can take additional time. Refunds are reviewed and processed by support, not automatically promised for every source gap.
Privacy, use and complaints
Stripe handles payment details. We use the purchase email, registration and mileage to fulfil and support the report; see our privacy notice. Use the report for your own research. Do not republish or resell licensed records or photographs without the required rights. Email support with your reference and the outcome you seek if you have a complaint. We will investigate and reply; this does not restrict your right to seek an independent remedy or use the courts available under applicable consumer law.
Updated 23 October 2026.